FAQ
You can reach our Customer Service Center, Monday through Friday, 9 AM to 5 PM Eastern, at 1-877-381-7259. You can also conveniently email us at info@cooksinnovations.com.
All goods are shipped from Florida to addresses in the continental United States. We regret we do not ship to Alaska, Hawaii, US Territories, PO Boxes, or APO and FPO addresses.
We regret we do not ship to Canada. All prices listed are in US currency.
Shipping charges are calculated based on the total value of merchandise ordered before sales tax and according to the following schedule:
| Total order value | Shipping charges |
|---|---|
| Up to $15.00 | $4.99 |
| $15.01 to $20.00 | $7.99 |
| $20.01 to $34.99 | $10.99 |
| $35 and above | No charge: Introductory free shipping promotion! |
Orders are typically processed within 24 hours and shipped via Ground Services or USPS. Orders placed after Friday at 2 PM are processed the following business day.
Yes you can. Multiple shipping addresses can be managed at checkout or in your My Account.
Yes, checks and money orders are accepted with orders received through the mail.
Please Note: Checks & money orders need to be made out to I.M.C.G., Inc.
Our Mailing Address:
IMCG, Inc.
8130 Lakewood Main Street, Suite 103
Mail box#335
Lakewood Ranch, FL 34202
Yes, you can track your order! After placing your order, you will receive a confirmation email containing a reference number you may use to view your order and shipment status online at any time. You can also call our Customer Service Department for any further questions.
Please call our Customer Service Department as soon as possible. We will cancel or modify the order if it has not yet shipped.
If your order has not yet shipped, you may cancel it for any reason. Please call our Customer Service Department us at 1-877-381-7259 and have your order number handy.
